Terms & Conditions

Ordering Pink Lust Products

The process: All orders are online via our website. We don’t take phone orders. Custom orders and enquiries can be directed to orders@pinklust.com.au. If technology fails us or we make a genuine mistake, your order attempt may be unsuccessful. We will do everything we can to resolve this as quickly as we can. After placing your order, you will receive an automated acknowledgement. Once you are ready to check out, you will be directed to the shipping confirmation page where you can select the type of delivery, and the delivery and/or billing addresses. All orders are subject to acceptance by us, and we will confirm acceptance to you by confirming that your order has been dispatched.


Backorder: If something you’ve ordered is out of stock, we will let you know as soon as possible after the order has been placed. If we are expecting the item in soon, we may send it in a separate parcel after your main order has been dispatched.


Dispatch: We aim to dispatch your order within 3 working days but in times of heavy volumes may need 7-10 days to process.


Delivery Options: We offer you a range of delivery options for your products. Our delivery options are:

  • Australia Post Express Parcels
  • Australia Post Regular Parcels
  • DHL International Parcel

International customers please note that you will also be issued with a shipping number. The purchaser is responsible for ensuring their purchases meet customs regulations for their country. Pink Lust will not be responsible for customs duty charged or refusal of entry.


Processing Time: Please note that Australia Post offer EXPRESS postage which means that your transit time is faster if this option is selected BUT here at Pink Lust, we process each order in the order they are received regardless of your postage method selection. In busy times, or if you select custom items, the processing of your order can take up to 10 business days. Please also allow for weekends when the Post Office is closed so we can’t drop your parcel off.


Responsibility: Once the goods have been accepted for delivery by Australia Post that we cannot be responsible for the delivery. Please ensure that the shipping address you provide is complete & accurate. We cannot take any responsibility for incorrect entry of address details. The customer is liable for any additional shipping cost incurred by us due to incorrect address details provided.


Events beyond Our Control: We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes but is not limited to:

  • Strikes or other industrial action.
  • Civil commotion, terrorism or threat of, war or threat or preparation for.
  • Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster.
  • Disruption to supplies or delivery methods.
  • Acts of government or regulatory bodies.
  • Disruption to public or private telecommunications networks.

Customs and Border Control: Occasionally, parcels going overseas may be delayed at customs control when entering your country. This is beyond our control and we cannot be responsible for the late arrival of parcels detained in this way.

The Contract

When we confirm acceptance of your order by confirming the products have been dispatched, a legally binding contract will exist between us. If we do not confirm acceptance, we will refund your payment.


Your order constitutes an offer to us to buy a product. If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order.


This includes non-payment of ordered products and fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept an order from any customer who we have suspended.


Ownership of the products will only pass to you when we have received full payment.


A person who is not party to the contract shall not have any rights under or in connection with it.


By ordering from our website, you agree not to commercially resell any of our products without express written permission from us.


Commercially reselling our products is a breach of these terms and conditions and your agreement with us.

Payment & Security

Payment Method: Payment is via EWay, or AfterPay


Secure Information: We do not hold your credit card data. You do not enter any credit card data into Pink Lust’s website. When you come to pay for your products you leave our site and your payment is processed through the EWay secure server.


As stated on our website, our prices are in Australian Dollars ($AUD) and GST is charged. You will be charged in Australian Dollars even if you don’t live in Australia. We reserve the right to alter prices at any time. Overseas orders may incur bank charges for international transactions. Please note that any advertised special offers are subject to availability and may end before originally advertised.


International Orders: Products delivered to destinations outside of Australia may be subject to taxes, fees, levies or other charges as a result of local legislation or customs formalities and we advise that you check the import charges applicable in the destination country before ordering products to be delivered there.


The recipient of the order is responsible for all customs formalities for the import of the products, and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside of Australia. The recipient of the products, not the person placing the order, will receive a separate request for payment of these charges. If you are ordering products to be delivered to someone else, please ensure they are made aware that they will be responsible for these additional charges.


You (or the recipient of the products if different) will be the importer for all international deliveries of the products. Therefore, before placing an order, it’s your responsibility to check that any products ordered comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.


The information published on this website, both written words and images, are intended for information only and is not intended to be considered ‘advice’, whether medical or cosmetic.


If you have sensitive skin or allergies you should read the ingredient list provided with each type of cosmetic product, to ensure suitability. If you are unsure if the cosmetic product is right for you, please don’t hesitate to contact us to talk about your needs. As with all personal care items it is advisable to do a patch test of the products before use.


While you are using this site, and during the ordering process, any information and data collected from you will be used solely for the purpose of processing you order and improving our service to you. We will never sell on or disclose information to any third party whatsoever. Any information passed through this website is passed through a secure connection on the internet. If a customer wishes for their information to be removed from our database, this should be requested via our online contact form.


Copyright exists in the website (www.pinklust.com.au) and includes and extends to all text, images, graphics, photographs, designs, logos, icons, videos, audios and recordings, words, phrases, proprietary pages and product names referred to and included in the website unless otherwise obtained from a third party who may itself have its own copyright in that material.

Intellectual Property

Intellectual property means all our proprietary rights and interests including but not limited to all intellectual or industrial property whether registered, or unregistered, non-existing or coming into existence in the future in connection with or related to or otherwise created, invented, designed or otherwise owned by us, as referred to in these terms and conditions as varied from time to time and without limitation includes copyright, trademarks, designs, patents, character names, writings, digital content, business names, inventions, ideas, symbols, artwork, confidential information and without limitation includes copyright, trademarks, designs, patents, character names, writings, digital content, business names, inventions, ideas, symbols, artwork, confidential information and moral rights as defined in the Copyright Act (1996, Commonwealth Law) and under the law of a country other than Australia.

Governing Law

These Terms and Conditions are governed by the laws of South Australia and you agree to the non-exclusive jurisdiction of the Courts of that jurisdiction and any appeals from those Courts.

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